‘Front of House’ role for a leading independent opticians working between Woodstock and Stow.

For this exciting new role, experience in the optical industry is not essential!

In fact, if you have worked in the hospitality sector in a front-of-house capacity and you have a great personality, we want to hear from you!

We only have one opportunity to make a lasting impression. Our customers are at the heart of our pledge to provide a memorable experience and that is what we are passionate about that. If our culture resonates with you, then look no further.

About us

Situated in the heart of Woodstock and Stow our leading, independent community optical practices are now proudly part of the Concept Eye Clinic group. They have an outstanding reputation for providing high-quality retail and clinical care, and differentiate themselves from traditional high street optician chains by offering a distinctive and luxury patient experience.

Do you have what it takes?

You will have excellent organisational skills, but also a warm persona and an innate ability to engage, build rapport with patients and keep the team focused. We seek someone with confidence to operate effectively and positively as a team player. Working with the very best lenses, optical technology and products, you will be integral to our success with your initiative and forward thinking drive.

About the Role

To provide exceptional ‘front of house’ guest experience and work closely with our Practice Managers to oversee the smooth operation of the practice. This includes ensuring that all customers are welcomed and looked after in a timely manner from start to finish. You will ensure that the practice is inviting with a positive, fun ambience, and that colleagues are focused in providing outstanding service. You will be responsible for diary management, handling queries and ensuring that all practice systems are running smoothly.

You will be responsible for setting the ‘tone’ and will be the ‘conductor’ of our brand pledge to ensure a memorable experience for our patients. As the first point of contact in our retail/ clinical practice, you will be knowledgeable about our products and will manage practice floor operations.

You must be able to communicate effectively in both written and spoken English, and be able to demonstrate a high level of customer service. You must also be able to work well under pressure and thrive in a relaxed but busy environment. The successful candidate will have a warm and welcoming personality, be very well-presented and have the ability to ensure that our guests have an enjoyable experience. If you have the skills and experience required for this role, we would love to hear from you!

Duties

· Optical dispensing (or strong aptitude to learn)

· Working closely with the Practice Manager to set a happy, relaxed ambience for the practice

· Set up patient appointments in a structured format

· Accommodating customers in a retail sales environment where necessary

· Acting as the liaison between the guests and the dispensing / clinical team

· Help with the smooth running of the practice

· Ensuring high standards of customer service

· Working closely with the team to plan, contribute ideas and help deliver the Concept vision.

· Responsibility for the appearance of the retail and waiting areas – ensuring a clean, tidy and welcoming space, managing background music. Helping to create the “buzz” again in the building, ensuring that people remember their visit as a warm and positive experience.

Skills requirement

· Exceptional customer service skills

· Experience of leadership responsibility

· Teamwork and initiative

· Strong organisational skills and attention to detail

· Ability to identify priorities and trouble shoot.

Personal Traits

· A friendly, outgoing personality and able to maintain a calm manner in busy situations

· Excellent communication skills and an ability to maintain a positive attitude

· Having an interest in people – an ability to chat and get to know customers including their interests, lifestyle, family, upcoming events.

If you are passionate about providing exceptional customer service and enjoy working in a creative environment, we encourage you to apply for this unique position today! Please email your CV and Cover Letter to Shehla.Naqvi@concepteyeclinic.com